Refund Policy

1. Overview

This Refund Policy explains when refunds are and are not available for paid plans and usage on stored. It forms part of, and should be read together with, our Terms of Service. By purchasing a paid plan, you agree to this policy.

Purchases are sold and processed by Paddle, which acts as our merchant of record. Paddle’s buyer terms and any refund rights they provide apply in addition to this policy.

2. Try before you buy

stored offers a free Solo plan with generous limits so you can fully evaluate the Service — connect an agent, store memory, and exercise the dashboard and API — before paying anything. Because you can assess whether stored meets your needs at no cost, paid subscriptions are sold on a non-refundable basis except as expressly stated below or as required by non-waivable law.

3. Subscription fees are non-refundable

Monthly and annual subscription fees are charged in advance and are non-refundable, in whole or in part. This includes fees for partial billing periods, unused time, downgrades, or periods after you stop using the Service. Cancelling a subscription stops future renewals; it does not refund fees already paid for the current period.

4. Usage and overage charges

Metered usage — such as memories stored or agent calls beyond your plan’s included amounts — reflects resources you have already consumed and is non-refundable.

5. Cancellation

You may cancel at any time from your billing settings or by contacting support@stored.to. Cancellation takes effect at the end of your current billing period; you keep access until then, and no prorated refund is given for the remaining time. For annual plans, cancellation stops the next annual renewal, and the current annual term remains non-refundable.

6. Automatic renewal

Subscriptions renew automatically at the then-current price until cancelled. It is your responsibility to cancel before the renewal date if you do not wish to be charged. Renewal charges are non-refundable; cancel before the renewal date to avoid them.

7. Statutory consumer rights

If you are a consumer and mandatory law in your country grants you a right of withdrawal or refund — for example, the 14-day cooling-off right for distance contracts in the EU and UK — we honor that right where it applies.

stored provides digital services that begin immediately. By purchasing and accessing the Service right away, you expressly request that performance begin immediately and acknowledge that, to the extent permitted by law, you lose any right of withdrawal once the Service has been fully supplied or, for ongoing services, in proportion to what has been supplied. Nothing in this policy limits rights that cannot be waived under applicable law.

8. Discretionary refunds

Any refund granted outside the circumstances described in this policy is made at our sole discretion and on a case-by-case basis. Granting a refund in one instance does not waive this policy or obligate us to grant refunds in any other instance. Approved refunds are issued through Paddle to your original payment method.

9. Billing errors

If you believe you were charged in error or charged more than once for the same period, contact support@stored.to within 30 days of the charge. We will investigate, and verified billing errors will be refunded.

10. Service issues

If a confirmed, prolonged failure of the Service that is attributable to us prevents you from using it, contact support@stored.to. Remedies for service issues are provided at our discretion and may take the form of service credits rather than cash refunds, except where a refund is required by law.

11. No refunds on termination for breach

No refunds or credits are provided where an account is suspended or terminated for violating our Terms of Service or Acceptable Use policy, or for fraud, abuse, or unlawful activity.

12. Chargebacks and disputes

If you have a billing concern, please contact support@stored.to first — we aim to resolve issues quickly and fairly. Initiating a chargeback or payment dispute without first contacting us may result in the immediate suspension or termination of your account and forfeiture of access pending resolution. We reserve the right to contest chargebacks we believe are invalid, including by providing records of your account activity and acceptance of these policies.

13. How to request a refund

To request a refund or raise a billing question, email support@stored.to from your account email and include your organization name and the relevant charge details. Any approved refund is processed by Paddle to your original payment method.

14. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated effective date shown above.

15. Contact

Questions about refunds or billing can be sent to support@stored.to.